Check out our advertiser! Click here.

It's Paradise for Tools
 IT'S PARADISE FOR TOOLS!
Help/Customer Service 
 
Shipping Policy
Please visit us at www.ToolParadise.com
 

Same Day Shipping upon request in comments section at checkout!
Normal shipping occurs within 24 hours after placing your order. Please note that orders received after 2pm eastern time are pushed to the following morning. We do have same day shipping upon request for orders place before 1PM eastern time in the comments section on checkout. This is only a free request service and not a guarantee. For time constraints please pay for expedited shipping.

WOW! Delivery, not Shipping, Within 48 hours to Five Days!
Our standard shipping service via UPS delivers 90% of our main product lines from date of shipment in 2 business days to over 60% of the Continental United States, and delivers within 4 business days to 80% of the Continental United States.* This applies to packages going standard ground UPS and is subject to availability of the nearest warehouse to your location. Time is calculated from the date shipped. Special orders, Certain products lines excepted. Truck shipments may take a little longer. You will be contacted if your product is a special order.

*PLEASE NOTE: This is our standard shipping policy and NOT A GUARANTEE. If time is of the essence, please contact us (or leave a message in the comment section upon checkout) for availability and estimated shipping times. For more certain shipments please use UPS next day or 2nd day air as these packages are special handled by our staff with expedience. Please note: If you order 2nd day service and do not receive your package within 2 business days from the DATE SHIPPED (not the date ordered) you are entitled to a refund of the difference between your ground shipment and 2nd day or next day air charges. We are not responsible for lost wages or damages due to lost time.

SHIPPING POLICY: We try our best to be accurate, rarely, adjustments will be made to your shipping charges. You will be contacted if this occurs. In addition, for certain products lines there are minimum orders. A representative will contact you if there are any questions on your account.


Contact information

1) Mailing Address: 7100 Hayvenhurst Ave. Penthouse E
Van Nuys, CA 91406

2) Email: Service@ToolParadise.com

3) Phone: 800-820-1765

4) Contact Customer Service: Send a Message to Customer Service