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SATISFACTION
GUARANTEE:
ToolParadise.com
guarantees your satisfaction! If after inspecting your purchase
you are not totally satisfied, simply return the merchandise to
us within 30 days from the date of invoice, shipping prepaid, for
a full refund of your purchase price. Delivery charges are not refundable.
The returned merchandise must be new, complete and in it's original
packaging. We will not issue a credit or refund for any product
which is returned to us that has been used, tested, or altered,
or if any parts or packaging is missing. Such returns will be returned
to the customer or subject to a restocking fee.
*Please note: "Special Orders", "non-stock"
items, and OTC and other Software and update cards, are Nonrefundable
except for warranty repair or replacement good for 30 days from
the date of invoice - you will be notified before shipping and given
a chance to refuse if your order is considered a special order or
non-stock item. If, due to some reason your shipment is not received
within 10 days from the date of invoice, you will be given 21 days
from the date you receive your product to return an item.
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To
protect our customers we only deal with the most reputable companies
in the automotive and industrial industries. This helps insure quality and assures you that you are making a
solid purchase. |
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Toolparadise.com
is a very special company. We offer your business the opportunity to purchase
small quantities at wholesale prices.
Due to our special offers to you, we operate at extremely
low margins and therefore ask the following concessions in dealing
with returns.
AMAZON.COM ORDERS
Please note there is an appoximately 15% commission fees and handling fees associated with Amazon.com orders. This is not our money and is not refundable. If your order has been purchased through Amazon.com please note that commission payments are necessary for product listings and acts as if you were to pay commissions to a salesman. Thank you
HOW
TO RETURN ITEMS TO US FOR EXCHANGE, CREDIT, OR REFUND:
ToolParadise.com asks you to follow these simple steps when returning
a product:
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(1)
The returned merchandise must be new, complete and in it's
original packaging.
(2) The return must be made within thirty days of invoice
(w/ 21 day exception for late shipments).
(3) Please Call for your Customer Number and Return Authorization
number. 800-815-1934.
(4) Securely pack the product and send it shipping and insurance
charges prepaid to:
TP
TOOL DISTRIBUTORS
Attn.: Returned Goods Dept.
(Address depends on which warehouse is nearest to you. Please
call for the correct address) |
We
will arrange shipment of a product exchange, or issue a credit or
refund as you have requested within seven business days of receipt
of your return at our address. We ask that you Email us with a tracking
number after item is shipped so we may track the package as it comes
into our warehouses.
Please select the reason you are returning your product,
then fill out the 'return authorization' form below:
A. Refunds - Satisfaction
Guaranteed - Product is new and complete but I don't want
it.
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We
will fully refund any unopened non-clearance, non-special
order, and non-special sale products item for any reason
(shipping costs paid to ship the product to you are
non refundable). |
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B. Replacements
- Product is Defective
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We
stand by the high quality of our products and the reputation
of the companies we offer. All defective products may
be returned for a replacement (when available).
(Defective clearance and special priced items
may also be returned for a replacement (when available).) |
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If
part of a product is defective, please return the whole
product, including all manuals and accessories, in the
original packaging if at all possible.
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RETURN
AUTHORIZATION FORM
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